Shipping Policy
Last updated: 10 October 2026
At The Ceramic Shack, everything is handmade with love, a little creativity and a healthy dose of wonkiness!
We want your wonderfully wonky creations to arrive safely, so here's everything you need to know about how we prepare, package and send your pottery.
1. Where Do We Deliver?
We currently deliver to addresses within the United Kingdom.
If you're based somewhere further afield and have fallen in love with one of our creations, please get in touch before ordering. We'll see what we can do!
2. Processing & Dispatch Times
As our ceramics are handmade, dispatch times depend on whether your chosen piece is ready to go or needs to be created especially for you.
Ready-Made Creations
Items that are already made and ready to find their new homes will usually be dispatched within 20 working days of receiving your order.
Made-to-Order & Personalised Creations
Some of our pottery is made especially for you, including pieces with custom colours, designs or personalisation.
These items generally require about 3 weeks before dispatch, unless the product description states a different timeframe.
This allows time for shaping, drying, glazing and firing. Good pottery can't be rushed — the kiln has a mind of its own sometimes!
If your order includes both ready-made and made-to-order items, we may dispatch them together once everything is ready. We'll let you know if separate delivery arrangements are needed.
3. Delivery Times
Once your order has been dispatched, delivery will depend on the shipping service selected at checkout.
Estimated delivery times and shipping costs will be displayed during checkout, where available.
Please remember that delivery estimates are separate from our processing and making times.
While we do our best to get your pottery to you promptly, occasional delays can happen due to postal services, busy periods or unexpected circumstances.
If there's a significant delay, we'll keep you updated.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Costs may vary depending on the size, weight and destination of your order.
Ceramics can be surprisingly heavy, and they need plenty of protection to survive their journey!
5. Packaging Your Pottery
We carefully package every piece to give it the best possible chance of arriving safely.
We use suitable protective packaging to keep your handmade ceramics secure during transit.
Where practical, we aim to reuse or recycle packaging materials.
Your parcel might not win an award for glamorous wrapping, but keeping your pottery in one piece is our priority!
6. Damaged or Broken Items
Although we package our ceramics carefully, accidents can occasionally happen during delivery.
If your order arrives damaged or broken, please contact us as soon as possible at jacque@ceramics-shack.org.
Where possible, include:
Your order number.
A description