Privacy Policy

Last updated: 10 October 2026

At The Ceramic Shack, we take your privacy seriously. We may love a bit of creative chaos, but we believe your personal information should always be handled responsibly!

This policy explains how we collect, use and protect your information when you visit our website, contact us or place an order.

Who We Are

The Ceramic Shack is a UK-based handmade ceramics business.

Business owner: Jacque McDonnell

Information We Collect

When you make a purchase or contact us, we may collect:

• Your name

• Email address

• Telephone number

• Billing and delivery addresses

• Order details and personalisation requests

• Payment confirmation and transaction information

• Messages or enquiries you send us

Our payment provider processes your payment details securely. We do not need to receive or store your full card details.

How We Use Your Information

We use your personal information to:

• Process and deliver orders

• Contact you about purchases or enquiries

• Arrange personalised orders

• Manage returns and refunds

• Maintain business and accounting records

• Meet legal obligations

• Improve our website and customer experience

Where applicable, we process your information to fulfil our contract with you, comply with legal obligations or pursue legitimate business interests.

Where consent is required, such as for certain marketing communications, we will ask for it separately.

Sharing Your Information

We may share necessary information with trusted service providers, including:

• Payment processors

• Website and online shop providers

• Postal and delivery companies

• Accounting or administrative service providers

We do not sell your personal information.

If any service provider processes information outside the UK, we will ensure appropriate data protection safeguards are in place.

How Long We Keep Your Information

We only keep personal information for as long as necessary for the purposes described in this policy.

Order and financial records are generally retained for up to six years after the relevant financial year, or longer where legally required.

General enquiries are kept only for as long as reasonably necessary to respond and manage any follow-up.

Cookies

Our website may use essential cookies to support shopping baskets, checkout and website functionality.

If we use non-essential cookies, such as analytics or advertising cookies, we will provide appropriate information and request consent where required.

Your Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Request deletion of your information

• Object to or restrict certain uses of your information

• Request transfer of your information where applicable

• Withdraw consent where we rely on it

Some rights are subject to legal exceptions, including requirements to retain certain business records.

Contact & Complaints

If you have any questions about how we handle your information, please contact me.

Changes to This Policy

We may update this policy occasionally to reflect changes in our business or legal requirements.

The latest version will always be available on our website.

Thank you for trusting The Ceramic Shack with your information!